Okay, lets start with we tried this place 3 years ago when it first opened. The owner greeted us as we came through door and made us feel very welcome and at home. Then we sat the Bar and the bartenders quickly changed that "at home" feeling, it was almost as if we were bothering them! So we moved on, Bocktown, Downey's House and the Bronze Hood's customer service /bartenders put this place to shame! Don't get me wrong the food is good, the TV's are great, and its a great place to watch a game, but if you are looking for decent service and an ice cold beer in a chilled mug....move on because the bartenders behind the bar will not help make that happen, in fact they ignore you and treat you as if you are bothering them!
So, we gave it another shot, 3 years later after our favorite place to catch a game with great sport fans, and a outstanding staff, the Bronze Hood closed due to a fire. Once again we were greeted by the owner and his brother, and our first visit was great! Taylor, our bartender was excellent in every respect, she even took the time to chill or mugs for us since they don't pour beer in chilled glasses here. Came back a week later, and again Katie, and Samantha were fantastic, and the food was well prepared, and the owner evened welcomed us back.
We returned for the AFC Championship game and the Super Bowl two weeks later and the entire group behind the Bar were back to their prior form. Once again were treated as if we were a bother to them, in fact Patty even lied to our faces when we asked if we could get a chilled mug, and made up some story about the cooler being to full.......come on, we then asked Amy less than a minute later and magically we got to chilled mugs for our beer. The bottom line here is if you are not one of Patty's or the owners wife friends (who works behind the bar) you are out of luck, sure they will wait on you when it is convenient to them, but it wont be with a smile, or even as if they care about the fact you are their customer. So if you can over look this sub-par service from the hired help (Patty), go for it, the food is on par for a sports bar, and the TV's are great, but expect poor service and tip accordingly.